1. Introduction
We take your privacy seriously and are committed to safeguarding your personal information at MOQ Retail values you as our guest, respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our platforms. By accessing or using our platforms, you agree to this privacy policy.
If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in Section – ‘contact us’.
2. What information we collect about you?
2.1 Personal information you give us
The personal information we collect on or through our platforms may include:
Information that you provide by filling in forms. This may include information provided when using the ‘contact us’ form, using the careers portal or requesting further services. The personal information that you provide us with may include your name, email address, phone number, nationality, residential address.
Records and copies of your correspondence (including e-mail addresses), when you contact us.
Information that you provide when you contact us via social media, web chats, ‘WhatsApp’ chat or directly call our customer service team for general enquiries, register complaints, request for any assistance/ services. Information may include your name, email ID, contact number and call recordings (in case your call our customer service team).
Information obtained through any system operated for the security, safety and access management (CCTV, access right system) when you visit our malls.
Information recorded when you sign up for the internet WIFI service when you visit our malls and any usage details of WIFI including information about your device and internet connection, including your IP address, device ID, operating system, browser type and webpages visited.
Information collected to contact you when you enter or renew a tenancy contract on behalf of the Organization you represent.
Information recorded during any events, games or contests taking place in the mall.
Medical and health information of accidents and injuries occurring in the mall as well as accident records and other relevant information.
2.2 Other information we collect
There is other information we may collect that does not directly reveal your specific identity or does not directly relate to you as an individual. We may automatically collect the following information when you visit our website or utilize our services:
Your equipment, browsing actions and patterns collected automatically as you navigate through our websites.
Usage details, time of requests, browser types, operating system, IP addresses and information collected through cookies, web beacons and other tracking technologies.
Details of your visits to our website, including traffic data, location data, logs and other communication data and the resources that you access and use on the website.
The information we collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches and recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
Cookies: A cookie is a small piece of data, which includes an identifier made of letters and numbers that is sent by a web browser and stored on your computer. Cookies are used as a reliable mechanism to remember information about you, so your interaction with our website is seamlessly simple. Cookies typically do not contain any information that personally identify you, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Flash Cookies: Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons: Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We use these cookies for the following purposes:
To identify you when you visit our platforms and to help you navigate through our platforms;
To help determine if you are logged into our platforms:
To analyze the use and performance of our platforms.
We also use Bluetooth (BLE) Beacons, Wi-Fi, and similar technologies: These technologies that may communicate with your (mobile) device and identify its location if the device has Bluetooth and/or Wi-Fi enabled and is properly configured. We use location information to analyse the footfall of the mall’s visitors, movement of visitors through our mall to improve the shopping experience and mall operations. We do not link this information to a visitor or device, but instead measure general traffic patterns. All such data shall be anonymized during storage and retention.
2.3 Information we receive from others
We work closely with third parties and receive information about you from them as well. We also collect personal information from individuals who may refer you as a friend to our loyalty schemes or products or services. We ask these individuals to confirm that you are happy to hear from us.
3. What are the sources of your personal data?
The sources of your personal data collected (collectively referred as “Platforms” in this policy) may include without limitation the following:
MOQ Retail websites: These are websites we created for you that are operated by us, they include websites operated by MOQ Retail under our own domains and web addresses (URLs) and our own micro-sites that are part of a third-party social media networks such as Linkedin.
Emails, text messaging services, and other electronic messages: These are the electronic text-based interaction between you and MOQ Retail.
Advertising: You might interact with one of our or our partners’ advertisements on our websites and apps and we might receive and collect this information.
Career Portal: These includes recruitment portal across MOQ Retail.
Data we create: MOQ Retail may also create data about you, when you avail our services.
Data from other sources: These include social media networks, market research agencies, MOQ Retail promotional partners, public sources, and data received when we acquire other companies.
CCTV cameras: Security footage (image and video) from CCTV cameras placed across the shopping Centre.
MOQ Retail Public Wi-Fi: Any usage of the MOQ Retail public WIFI network.
This policy does not apply to information collected:
through any other means, including any other website operated by any third party; or
by any third party, including through any application or content (including advertising) that may link to the Website.
4. Why do we collect and how we use your personal information?
We use personal information for several legitimate interests, including providing and improving our services, administering our relationship with you and our business.
4.1 To provide, develop and improve MOQ Retail Services:
We use the personal information (such as device ID, IP address, web-pages visited, geo-location details, CCTV footage etc.,) we collect to perform essential business operation purposes pursuant to our legitimate business interests, for example to understand usage patterns (such as foot traffic) within our malls; and to develop, provide, improve, and personalize Emaar services. We do not link this information to a visitor, shopper or device, but instead measure general traffic patterns and other analytics to help us improve our customer experience and service offerings. All such data shall be anonymized during storage and retention.
4.2 To respond to any queries made by you:
We would need to collect and use the following personal information: name, email address, phone number, nationality and details of your enquiry. In certain cases, your enquiry may relate to a specific service request, for example: requesting a ‘service’. For such requests, we need to use your personal information to help us respond to your request and to fulfil our contractual obligations under the requested service. Additionally, when you call our customer service center, we would maintain a record of the communications, including call recordings, in pursuit of our legitimate business interest to monitor and improve the quality of our guest support.
4.3 To personalize the information, we send you:
We may combine the information we receive and collect about you to better understand your interests and preferences so that we can provide you with an experience that is tailored to those interests and preferences. For example, we may do this by notifying you of any events conducted in the mall, or sending you personalized offers, discounts or promotions by our mobile application, or email (where you have agreed to receive our emails), or advertising content that is relevant to your interests. In the event you prefer not to receive such information,
4.4 To facilitate Advertisements:
MOQ Retail uses the personal information you provide us for a commercial purpose to help us tailor and show advertisements to you. We may partner with third parties to help us display relevant advertising and to manage our advertising across multiple channels including social media platforms. Our third-party partners may use cookies and non-cookie-based technologies to help us show you advertising based upon your browsing activities and interests.
5. Who might we share this information with?
We may disclose personal information that we collect, or you provide as described in this privacy policy:
We may share your personal information with any member of the MOQ Retail, including subsidiaries, affiliates and holding companies, to enable you to request our services, to process your payments, understand your preferences, send you information about products and services that you may have expressed interest and conduct the other activities described in this privacy policy. Such group companies are located outside the European Economic Area (“EEA”).
We may use carefully selected third parties to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage cloud service providers, IT service providers and other third parties to provide concierge services, security services, brand promotions, marketing, advertising, communications, to personalize and optimize our service, to analyze and enhance data (including data about users’ interactions with our services), and to provide legal, accounting, insurance, audit and other professional services. While providing such services, these third parties may have access to your personal information.
We may share your personal information with select business partners in sectors including travel, entertainment, lifestyle, and other industries to enable our guests to avail special offers. For example, our partnership with our airline partner enables our guests to earn miles for every purchase (exceeding a specific value) at our MOQ Retail Mall outlets.
Where required or permitted by law, personal information may be provided to others, such as regulators and law enforcement agencies.
We may share to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
We may share with government or regulatory request to comply with any court order, law or legal process
We may share with other companies and organizations for the purposes of fraud protection and credit risk reduction if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others.
The personal information that we collect from you may be transferred to, and stored at, a destination outside the EEA (for example, in Qatar). It may also be processed by staff operating outside the EEA who works for us or for one of our third-party vendors. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy and applicable data protection laws, including, where relevant, entering EU standard contractual clauses (or equivalent measures) with the party outside the EEA receiving the personal information. We carry out such transfers to facilitate the performance of our contract and in pursuit of our legitimate business interests of helping us serve you better. We have implemented adequate safeguards to protect and secure the information involved in such transfers. Where we transfer personal information outside of EU, we either transfer personal information to countries that provide an adequate level of protection (as determined by the European Commission) or we have appropriate safeguards in place. Appropriate safeguards to cover these transfers are in the form of standard contractual/data protection clauses adopted by the European Commission.
6. How long do we keep information about you?
We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, any other purpose outlined above or to comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period, for example, till the end of the leasing contract with the organization you represent, or after your query has been addressed, CCTV footage is held for a period of 30 days before being deleted unless legitimate access is required (for example by the police). In certain cases, we may retain your personal information for a longer period where extended retention periods are required by law or regulation and to establish, exercise or defend our legal rights. We will ensure that it is disposed in a secure manner when it’s no longer needed.
7. Updates on Policy
This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
